This integrated, data-driven solution does just what it is intended to do — Customer Relationship Management (CRM). Every business needs a well-built CRM solution for developing, maintaining and improving relationships with its customers. In the absence of strong business relationships, an organization cannot hope to grow for long in today’s highly competitive landscape. MS Dynamics CRM acts as a centralized repository of all your customer interactions, ensuring no leads goes neglected and no prospect is lost to in-house competition.
MS Dynamics CRM automates all your marketing interactions backed by powerful business insight. Its suite of five individual apps that integrate seamlessly (Sales, Customer Service, Field Service, Project Service Automation, and Marketing) can help your business to develop a receptive and responsive customer management strategy, and reach new heights in no time. Find out how below:
New content and connections show up on the dashboard, making information discovery easy. Documents like account summaries, invoices, orders, etc., can be generated in a single click in the CRM. CRM Online integrates OneDrive for Business, Outlook and Excel to make it easy for the sales force to track emails and conduct analysis without having to switch applications.
Take customer service to the next level with assisted channels that proactively foresee and recognize issues. With features like Voice of the Customer (for surveys and feedbacks), Interactive Service Hub (for a snapshot of key metrics), Knowledge Management (for global content curation) and Unified Service Desk (for access to backend systems), MS Dynamics CRM can help you earn customer loyalty for life.
From optimized scheduling to remote monitoring and predictive maintenance, Dynamics CRM enables your mobile workforce to offer unparalleled field service. Scheduling appointments and sending the right technician for the job and reallocating resources is simplified. Connected devices allows workforce to identify, troubleshoot, and resolve issues even before customers become aware of the problem.
This client-centric approach to business allows you to leverage intelligent tools to become more productive and profitable. Integrate the app with Microsoft Project to make it easy for project managers to collaborate and come up with correct estimates. Get a holistic view of resourcing and scheduling so that you can assign the project to the best consultant based on skills and availability.
Align your sales and marketing teams in a unified view to sell faster and more proficiently, and deliver personalized customer experiences. View all your content, data and processes in one place and create a seamless experience for your clients by using insights to anticipate their needs. Creating and measuring the return on investment for marketing collateral also becomes simple with these well-connected tools.